"A group of 10 of us rented 2 houses in Minneiska, MN from 7-13 to 7-19-2019. We were about 70 miles from our destination when my bike started making strange noises. We made it to the house in Minneiska on Saturday 7-13-2019 at about 5pm. I called my HOG roadside and was told Rochester Harley Davidson was the closest dealer to be towed into. HOG set up a tow with a company called PULVER TOWING in Rochester, MN. (Excellent company), I give them a 5-star rating.
The dealer is closed on Sunday's so on Monday July 15, 2019 I was towed to Rochester HD. Upon arriving at the dealer @ approximately 10:30, I went into the service department and spoke with Cory (Service Writer). I explained the issue with my bike (2006 Heritage Softail Classic 36,000 miles). Cory informed me that he was booked for the day. I explained that I was traveling on vacation from the Chicago area so if he could do anything to help me, I would appreciate it. Upon hearing my situation, Cory had their lead technician (Luke) come out and listen to my bike, he took it for a short ride and then pulled it into the service center. Luke removed the primary cover and found the bolt holding the rotor to the crank had come loose and damaged the rotor. They didn't have the part in stock but did locate it at another dealer about an hour away. I called the other dealer and made sure that they would hold the part for me until I got there. Rochester HD was ok with me going to get the part.
By this time the owner (Judy) had overheard the conversation and asked how I would get part. I explained my brother in-law had followed the tow truck, to the dealer so we would ride to the other dealer to get it. Judy stated it was too hot & humid (90+ deg out) and handed me the keys to her personal car and said enjoy the air conditioning. Upon returning to the dealer with the part, Luke immediately returned to work on my bike. When the work was finished, and mind you in a very timely manner and reasonably priced, Judy also gave me a discount and stated " I hope that you enjoy the rest of your vacation".
I don't normally do reviews however Judy and her entire team at Rochester Harley Davidson went above and beyond my wildest expectations. I will make sure that I tell everyone I know if they are ever near Rochester, MN to stop at Rochester Harley Davidson. It's good to know that there are still good people in this world.
Thank You Rochester Harley Davidson, Judy, Cory and Luke. You turned a very bad situation into a very pleasant experience.
P.S. The bike runs great!
Carol Stream, IL"
Randy Griffith - Carol Stream, IL