We're interested in hearing about your experience. Submit your own testimonial by filling out our Customer Survey.

  • "took my road weary 93 FXR to Roch HD.
    Luke and crew took over and now I have a brand new 1993 FXR.
    Luke kept me posted every step of the way.
    I can not think of anywhere else one would get that kind of stellar treatment,hands down.
    Many thanks Roch Hd"

    Overall Rating:
  • "A group of 10 of us rented 2 houses in Minneiska, MN from 7-13 to 7-19-2019. We were about 70 miles from our destination when my bike started making strange noises. We made it to the house in Minneiska on Saturday 7-13-2019 at about 5pm. I called my HOG roadside and was told Rochester Harley Davidson was the closest dealer to be towed into. HOG set up a tow with a company called PULVER TOWING in Rochester, MN. (Excellent company), I give them a 5-star rating.

    The dealer is closed on Sunday's so on Monday July 15, 2019 I was towed to Rochester HD. Upon arriving at the dealer @ approximately 10:30, I went into the service department and spoke with Cory (Service Writer). I explained the issue with my bike (2006 Heritage Softail Classic 36,000 miles). Cory informed me that he was booked for the day. I explained that I was traveling on vacation from the Chicago area so if he could do anything to help me, I would appreciate it. Upon hearing my situation, Cory had their lead technician (Luke) come out and listen to my bike, he took it for a short ride and then pulled it into the service center. Luke removed the primary cover and found the bolt holding the rotor to the crank had come loose and damaged the rotor. They didn't have the part in stock but did locate it at another dealer about an hour away. I called the other dealer and made sure that they would hold the part for me until I got there. Rochester HD was ok with me going to get the part.

    By this time the owner (Judy) had overheard the conversation and asked how I would get part. I explained my brother in-law had followed the tow truck, to the dealer so we would ride to the other dealer to get it. Judy stated it was too hot & humid (90+ deg out) and handed me the keys to her personal car and said enjoy the air conditioning. Upon returning to the dealer with the part, Luke immediately returned to work on my bike. When the work was finished, and mind you in a very timely manner and reasonably priced, Judy also gave me a discount and stated " I hope that you enjoy the rest of your vacation".

    I don't normally do reviews however Judy and her entire team at Rochester Harley Davidson went above and beyond my wildest expectations. I will make sure that I tell everyone I know if they are ever near Rochester, MN to stop at Rochester Harley Davidson. It's good to know that there are still good people in this world.

    Thank You Rochester Harley Davidson, Judy, Cory and Luke. You turned a very bad situation into a very pleasant experience.
    P.S. The bike runs great!

    Randy Griffith
    Carol Stream, IL"

    Overall Rating:
    Randy Griffith - Carol Stream, IL

    Overall Rating:
  • "Getting my 93 FXR center punched was a gut shot. Made one phone call.
    Judy took care of everything from there.
    Insurance adjuster was lined upped ,estimate done and parts were ordered.
    Luke and Pat got it back together and it is tearing up the Interstate as we speak.
    Got all of that done with one call,ONE phone call.
    Unbeatable,plus a handshake from John at the front door and a hug from Judy.
    Once again,unbeatable"

    Overall Rating:
  • "I wish I lived closer so I could make it my mane dealer! by far the best dealer in the state been spopping by for over 25 years at list."

    Overall Rating:
    Donald Frame - Rosemount, MN
  • "I purchased my 2014 Limited in Sept last year. I picked it up in Rochester and rode it immediately to Scottsdale Arizona. Last week Jake called me directly. Apparently he was checking on my recalls and it turns out HD Scottsdale had missed the front brake recall. Jake had no reason to worry about my bike as I live full time in Scottsdale. True to his roots in customer service he contacted me and I was able to have the recall issue resolved. Without Jake's call I would have continued to ride "assuming" all was well. I live almost 2,000 miles from Rochester HD and will continue to purchase my bikes from John/Judy and now Jake."

    Overall Rating:
    John Brostrom - Scottsdale, AZ
  • "Jake has been FAST and very helpful getting parts for my 2014 ZERO M/C S zf11.4 w/ POWER-TANK. Am looking forward to visiting so I can see the new 2015 models when they come out. H.O.G. US 4672252"

    Overall Rating:
    Ron Sindric - IA
  • "I just wanted 2 give Darrel and the tecnician who put me back on the road in just a short time a great big thank you for making my experience an unforgettable one... See i was in a dilemma were it wasnt looking good for my trip through 6 states taking a nice road trip and thinking it had came to an abrupt end but in talking to Darrel on the phone figuring pretty much out what the problem was ask me to get it there as fast as i could and in getting there having ,e pull it right in there shop fixed it in record time and had me back on my 4,300 mile trip and in asking what i owed gave me a hand shake and said have a great trip.... OMG was a great feeling to be treated that way... and to the tec that spun the bolts didnt get your name but thanks for your contribution... and for your kindness on my next purchase ill diffenitly take a boat ride across the pond for a lil road trip and check you all out.... Thanks again your friend Rip"

    Overall Rating:
    Lloyd Ripley - Bath, MI
  • "I had trouble with my bike 8/4/2014(2002 classic) intake seals. They treated me like I was one of there own family, they got me going in just a short time. They made my waiting for my bike very pleasant and seen to it that I was very comfortable. When I am in the market to buy another bike I will take the short 61/2 hour drive to buy it from Rochester Harley. KUDOS to john, jake,pat and all the rest of the people that make up Rochester Harley. Thanks again Bob Poznanski"

    Overall Rating:
    Bob Poznanski - Campbellsport, WI
  • "A quick note of thanks to all your staff, I always feel so welcome when ever I stop in, you all truly are very nice people. I recently was experiencing mechanically problem with 2010 Ultra Classic CVO, with a busy service schedule at Roch. HD it looked like I was going to be without a ride for a couple of weeks. The service team really came through for me, finishing my bike in less than a week! Thanks to all who worked so hard to help me out."

    Overall Rating:
    Randy Hegge - Byron, MN
  • "Judy & John, Dorry and I made our first trip (of many) to RHD on Saturday and I must say "Thank You" just for takin the time to talk with us, in this world where everyone is in a hurry for something, it was nice to talk to the owners for a few minutes! We'll be back! Jeff 'n Dorry"

    Overall Rating:
    Anonymous - Cannon Falls, MN
  • "after rebuilding my bike to a screaming monster Jake even called back months later just to see how I was and if I had gotten her out yet, (weather permitting). Customer service from this shop is beyond Extraordinary!!!"

    Overall Rating:
    Charles Burch - shelby, MT
  • "My recent bike purchase from Judy at Rochester HD was seamless from start to finish; customer service, the sale,of accessories, and the service department installations exceeded my expectations. Thank you to all involved."

    Overall Rating:
    Randy Walker - Rochester, MN
  • "Thank you all,especially Darryl and his crew for the more than Excellent service from the first step to the last. Would recommenrd your shop to anyone! Thank You"

    Overall Rating:
    Charles Burch - shelby, MT
  • "I just saw your new commercial on TV ESPN Channel 800 on Charter and I love it. The old commercial was getting old!!!! When is your Christmas commercial coming out with all the staff????"

    Overall Rating:
    Sharon Colleran-King - Rochester, MN
  • "The staff at RHD are the BEST. From the 1st visit they make you feel like family. You will always be greeted by name, not just hello. Everyone there will answer any question you have without any BS. I bought my 09 Heritage from Judy, all maintanance and upgrades are done thru Darrel and the shop. When it's time to trade it would take a lot to make me go anywhere else."

    Overall Rating:
    Duane Knutson - Spring Valley, MN
  • "Love my new bike! Everyone was so great to work with!"

    Overall Rating:
    Andrea Kingston - gilmanton iron works, NH
  • "I would recommend RHD to anyone that wants a bike or parts. I bought two bikes from RHD and I was very happy with the deals I got. THANK YOU."

    Overall Rating:
    Pete Schmitz - Adams, MN
  • "Rochester Harley is the best! They have customer service down perfectly! Judy and staff were awesome each and every visit and phone call or email. They were informative, professional, caring and genuinely good people. It was an absolute pleasure to do business and be treated so well!! Thank you for a wonderful experience and I'll be back again and again!! Maureen"

    Overall Rating:
    Maureen Weimer - Rochester, MN
  • "We are so happy with how smooth and easy it was to buy a bike. All of your staff is awsome! Thanks Darrel for your help. It is really a great feeling knowing that you can trust the whole crew with your every need. Judy & John you guys are the best!!! You really know how to take care of your customers. Thank you for treating us like family!"

    Overall Rating:
    Adam&Amp;Jeannie Hoppin - Eyota, MN
Displaying 1 - 20 of 79